Refund & Returns Policy
Because our products are research-use laboratory materials, returns and refunds are subject to the conditions below. Please review this policy before placing an order on toppeptidesresearch.com.
1 Order Cancellation
Orders may be cancelled before processing or shipment where permitted. Once an order has entered processing or has shipped, cancellation may no longer be possible.
Contact us as soon as possible for immediate cancellation requests:
Email Support: hello@toppeptidesresearch.com
2 Damaged Shipment
If your package arrives damaged, please contact us promptly. Please provide the following required details so our compliance team can review the situation and determine an appropriate resolution:
- Order number
- Photographs of the external packaging
- Photographs of the damaged product
- Detailed description of the damage
3 Incorrect Product
If you receive a product different from what you ordered, contact customer support before opening or using the product. Provide your order number along with clear photographs of the received product.
4 Product Quality Concerns
If you believe a product has an issue, submit a technical review request to our support team with:
- Order number
- Product name
- Lot/batch information (where applicable)
- Description of the concern
- Supporting photographs or analytical documentation
We will review the matter based on available product testing and order information.
5 Non-Returnable Items
For safety, integrity, regulatory, and quality-control reasons, certain research materials may not be eligible for return after delivery or opening.
The final return eligibility of individual products will be determined according to applicable law and the company's final approved policy.
6 Refunds
If a refund is approved, it will generally be issued using the original payment method, subject to standard payment-provider processing times.
7 Shipping Charges
Original shipping charges may not be refundable unless applicable law or the company's approved refund decision requires otherwise.
Important Notice
Do not return any product without first contacting customer support and receiving official return instructions.
9 Contact Us
For refund or return questions, please reach out to our dedicated support team:
Email: hello@toppeptidesresearch.com
Note: Please include your Order Number in all correspondence to speed up processing.